Return & Refund Policy

Macellum Return and Refund Policy We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help. Eligibility for Returns Items are eligible for return within [30 days] of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags attached. Certain items, such as [customized products, perishable goods, gift cards, or sale items], may not be eligible for returns. Please refer to product-specific details on the item page. How to Initiate a Return Contact our customer service team at [[email protected]] or [1-800-XXX-XXXX] to request a return authorization (RA). Provide your order number and reason for the return. Once approved, you’ll receive detailed instructions and a return shipping label (if applicable). Return Shipping Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. For defective or incorrect items, Macellum will provide a prepaid shipping label. Please ensure the item is securely packaged to prevent damage during return transit. Refunds Refunds are issued to the original payment method within [7-10 business days] of receiving and inspecting the returned item. Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect items). Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order. Non-Returnable Items The following items are non-returnable: [Customized or personalized items] [Perishable goods] [Gift cards] [Final sale or clearance items] Damaged or Defective Items If you receive a damaged or defective item, please contact us within [7 days] of delivery. Provide your order number and photos of the item and packaging to expedite resolution. Contact Us If you have any questions about your return or refund, reach out to us at: Email: [[email protected]] Phone: [1-800-XXX-XXXX] Hours: [Monday - Friday, 9:00 AM - 5:00 PM (EST)]